Customer Service/Policies

We want you to love everything you buy from us, so please review our policies before making your purchase. Clover only sells high-quality, authentic merchandise in superior condition. Unless otherwise noted, our clothes, shoes and accessories are preowned. Due to the nature of secondhand, items may not be in perfect condition. We review every item by hand, note any flaws or spots and price accordingly. 

Payment 
We accept all major credit cards. Call us at 804-355-3517 to use a gift card or store credit.

Sales Tax
We collect sales tax when shipping within Virginia. 

 

Shipping
We offer FREE USPS shipping within the continental United States on orders over $50. We charge a $6 flat rate on orders up to $50. We do not ship outside the continental United States. Unless otherwise noted, we process and ship within 48 hours of purchase. You will be emailed a shipping confirmation and tracking number. It is your responsibility to contact your local post office if you experience shipping delays. Clover cannot be held responsible for transit delays once packages leave our shop.

Returns & Refunds
Returns by mail are not accepted without prior authorization. Contact us within 3 days of receipt with your reason for return. Upon receipt of your return, we will refund your original payment method for full-price items. Items must be returned in the condition received. You are responsible for return shipping and tracking fees. After 3 days, all shipped purchases are final sale.

In-store returns are accepted for store credit only if returned within 48 hours. Items purchased for store pick up must be picked up within 5 days of purchase, or they are considered final sale and cannot be returned. Items must be returned in the condition received, with store tags attached and accompanied by your invoice/receipt.

ALL SALE ITEMS ARE FINAL SALE.